Operational Guidelines on Banking Corporate Social Responsability

Creating Value Through Listening to Stakeholders: Strategies, Policies and Tools of Csr


di: ABI

Bancaria Editrice
Prezzo Copertina € 22,00
IVA assolta dall'editore


These Operational Guidelines on Banking Corporate Social Responsibility are the result of the collaborative effort of the inter-bank working group set up within ABI (the Italian Banking Association) as a forum dedicated to the analysis and investigation of CSR issues. Furthermore, they are a response to the demand for a tool providing operational support to those banks that are interested in incorporating CSR into their strategies.
This manual offers guidance on a number of possible courses of action and useful references so as to enable banks to develop, across their organisation, their own CSR strategies. A modular approach is proposed: i.e., social responsibility does not follow one single path and its design should vary depending on: how mature CSR culture is within the banks, the initiatives taken, individual multi-faceted CSR aspects and cases the enterprise is faced with.
These Guidelines comprise three Chapters and one Appendix that investigate the following:

  • - fundamental strategic orientation
  • - strategy & policies
  • - indicators
  • - tools (Appendix)

These Guidelines are a tool addressing those who, for various reasons, are involved with: corporate governance, starting, managing and implementing CSR at the level of corporate functions and/or dedicated structures networking the many corporate nodes involved

A Guide to Use
A Guide to Use
1 CSR as the Fundamental Strategic Orientation

1.1 Why Orienting a Bank towards Corporate Social Responsibility

1.2 The Returns of Being Oriented towards Social Responsibility

1.3 The Investment in CSR

1.4 CSR and Corporate Governance

1.5 A Modular Approach

1.6 The Inspiring Principles and Values of CSR

1.7 Corporate Culture and the Value of People

1.8 A Logical Reference Map
Strategy & Policies

2 Strategy & Policies
2.1 Identifying and Mapping Stakeholders
2.2 Identifying the Legitimate Expectations of Stakeholders
2.3 Defining the Strategy of Stakeholder Engagement
2.4 Analysis of Risks and Opportunities
2.5 How to Develop a Business Case for CSR
2.6 Developing the CSR Strategy of the Enterprise
2.7 A Bank's Policies from the Viewpoint of CSR
2.8 The CSR Manager
Financial and Non-Financial Performance Indicators
3 Indicators
3.1 How to Define a System of Indicators and Why
3.2 The Progress of Social Accountability and Reporting in the Credit Sector in Italy
3.3 Value Added
Appendix - Tools
4 Appendix - Tools
4.1 Techniques of Stakeholder Engagement
4.2 The Charter or Manifest of Values
4.3 The Ethical Code
4.4 The Ethical Committee
4.5 The Ethical Training
4.6 Management Control
4.7 Social and Environmental Accountability and Reporting
4.8 Accountability and Reporting of Intangibles
4.9 Internal Ethical Auditing
4.10 Auditing the Accountability and Reporting Process
4.11 CSR Rating
4.12 Managing Supplier Relations
4.13 Managing Environmental Concerns
4.14 Managing the Safety and Health of Workers
4.15 Managing Customer Relations